Credit Repair Agent

**PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE WORKING WITH A CREDIT REPAIR COMPANY**

Thank you for your interest in our company!

JOB FUNCTION / SUMMARY:
Customer Service Representative provides client service support for all of their needs.
The Customer Service Representative utilizes a variety of digital servicing tools to assist our clients with questions, provide solutions, protect clients information, and ensure our clients feel valued and appreciated. This position is responsible for delivering Five Star Service to clients via email, chat, phone, and social media.
**CREDIT REPAIR EXPERIENCE IS REQUIRED**

Starting to Pay $6.00 + Incentives

ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides Five Star service to our clients and technical assistance to answer questions.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties and special projects as assigned by Senior Management.


Customer Service Representative will learn to identify client financial needs and informs and recommends appropriate financial services or products that will help improve their overall credit score.

The Customer Service Representative is required to comply with all applicable company, federal, state, and local industry-related laws, regulations and procedures.

SUPERVISORY RESPONSIBILITIES:
None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
High school diploma or general education degree (GED)

1+ year experience in high client contact environment dealing with customer resolution in any industry.

Credit repair experience required.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
Excellent oral and written communication skills
Ability to navigate computer systems to facilitate client support
Attention to detail and effective time management skills
Ability to work under stress and meet deadlines