Computer Help Desk

ROLE AND RESPONSIBILITIES
This position will be required to perform remote work to troubleshoot and repair:
• Computers, Laptops, and Printers
• Email, Passwords, Microsoft 365 and other Applications
• Basic Networking troubleshooting of Firewalls, Switches, and other Networking equipment

This position would be required to be on the phone and work remotely with clients for most of the day.
The Tools that will be used to complete the job are as follows:
1. Autotask PSA – Ticket tracking and time tracking
2. IT Glue – Documentation and procedures
3. Datto RMM – Remote management and monitoring tool
QUALIFICATIONS AND EDUCATION REQUIREMENTS
1 Years of Job-related experience or a degree in Information Technology, CompTIA A+ certification or the ability to obtain the certification within 90 days of being hired. The ability to communicate effectively what is being worked on or accomplished of the tasks at hand is a must.
PREFERRED SKILLS
Knowledge of Windows Operating systems. Understanding of how domain networks operate.
ADDITIONAL NOTES
This job is a service industry job, meaning that it will be customer facing, communication skills are regarded as the highest priority.


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