Community Manager

As a Community Manager, you will be responsible for managing and engaging with our online community to build brand loyalty and drive customer engagement. You will be a representative of our brand and will play a crucial role in creating a positive and engaging online experience for our customers

Join us by applying directly at Upgrade to see actual info/jobs

Key responsibilities:
1. Develop and implement community engagement strategies to drive brand loyalty and customer retention.
2. Manage and moderate online communities, including social media platforms, forums, and other community platforms.
3. Respond to customer inquiries and comments in a timely and professional manner, providing excellent customer service.
4. Identify and engage with brand ambassadors, collaborators, and influencers to expand the reach of our community.
5. Collaborate with internal teams to gather customer feedback and insights to drive product and service improvements.
6. Plan and execute online events and campaigns to increase community engagement and brand awareness.


Software/Tools:
- Nice to have: Airtable, ClickUp or any task management software


Skill set:
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and ability to build relationships with customers.
- Proficiency in social media management and community platform management.
- Ability to analyze customer insights and data to inform community engagement strategies.
- Knowledge of online marketing and branding principles.
- Familiarity with customer relationship management (CRM) tools.
- Creative thinking and problem-solving skills.
- Ability to work independently and manage multiple projects simultaneously.


Experience:
- Proven experience as a community manager or similar role, preferably in a digital or online environment.
- Strong understanding of community management best practices and trends.
- Experience in managing online communities, including social media platforms and forums.
- Experience in customer service or customer-facing roles.
- Familiarity with analytics tools to track community engagement metrics.


Do not apply if:
- You do not have a proven experience as a community manage


Scenario Questions:
1. How would you develop and implement community engagement strategies to drive brand loyalty and customer retention?
2. Can you provide an example of a time when you effectively managed and moderated an online community, such as a social media platform or forum?
3. What platform have you experienced tapping and nourishing leads? How did you moderate or approach that community?


Our core values:
At South Street Designs, we believe in creating an environment where everyone can be their authentic selves and contribute their unique perspective to the team. We strive to ensure our company culture is grounded in positive values like trust and respect, collaboration, resilience, and innovation. This commitment enables us to build an atmosphere where inclusion and growth are at the forefront. Our goal is to empower each individual to reach their fullest potential while being supported by the team.


Why people love working at South Street Designs:
- Great compensation & benefits package
- Quarterly reimbursements for internet and technology/office set-up upgrade
- Annual Cost of Living Adjustment based on inflation rate
- Free virtual psychotherapy sessions with MAGIS Creative Spaces
- Holiday Wind Down
- Medicard HMO with 100k DDL once regularized
- 20 PTOs per year once regularized (accrued PTOs during probation)

We know our success depends on the people who join us. That's why we have a meticulous screening process so we can hire top-notch talent.
Check out other available job openings and join us by applying directly at Upgrade to see actual info/jobs