Collections Real Estate Virtual Assistant - Full-Time (Salary & Benefits) - Start Immediately!

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Overview:

OptimalBooks is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfillment.

Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.

Overview:

We are seeking a highly motivated Collections Virtual Assistant to join our team. The ideal candidate should have a strong background in customer service, administrative tasks, and collections, with a minimum of 2-5 years of experience in these areas. Previous experience in a banking role and authorization for handling financial matters is preferred.

Who is this role a fit for?

Authorization to handle financial matters and sensitive customer information.
Excellent communication and negotiation skills.
Strong attention to detail and ability to multitask effectively.
Proficiency in Microsoft Office and other relevant software applications.
Ability to work independently and adapt to a fast-paced environment.
Prepare daily reporting for internal and client use.

Responsibilities:

Make outbound calls to homeowners, tenants, and landlords (35-75+ calls/texts/emails/messages daily) to collect past due balances.
Set up payment plans with past due accounts and track recovery through Google Sheets and Property Management Software.
Negotiate payment arrangements and settlements with customers while adhering to company policies and regulations.
Maintain accurate records of customer interactions and payment agreements.
Perform administrative tasks such as data entry, document processing, and file management.
Collaborate with other teaUpgrade to see actual infombers to resolve complex customer issues and escalate when necessary.
Assist in the development and implementation of collection strategies to improve recovery rates.

Compensation & Benefits Package:
$3/hour
10 Paid Days Off (Approved same day or next day by HR)
6 Paid Holidays (Based on Filipino Holidays)
HMO
Independent Work Environment

Schedule:
8 am CST to 5 pm CST