Tech Support Specialist ( Must have extensive experience with various CRMs)

Do you have extensive experience in fixing problems within CRM systems like Go High Level, Hubspot, etc?

If you can answer YES to this question, we encourage you to apply for this role!

Job Title: Tech Support Specialist
Company: HYPR Service
Rate: $6-10/hr (negotiable)
Schedule: 9 AM to 6 PM EST (tentative)
Location: Remote

Job Description:

HYPR Service is seeking a dedicated and proficient Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for addressing client inquiries and resolving technical issues efficiently. You will play a crucial role in ensuring smooth operations and customer satisfaction.

Responsibilities:

• Respond to client inquiries and provide technical support via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to various CRMs.
• Guide clients through problem-solving steps to resolve issues promptly.
• Escalate complex technical issues to appropriate departments for further investigation and resolution.
• Document client interactions, issues, and resolutions accurately in our CRM system.
• Collaborate with other teaUpgrade to see actual infombers to enhance product knowledge and customer service skills.

Qualifications:

• Excellent English communication skills, both verbal and written, to effectively communicate with clients.
• Proven experience in providing technical support and troubleshooting in a fast-paced environment.
• Proficiency in using different CRMs and familiarity with various technical tools for issue resolution.
• Strong problem-solving skills and the ability to think critically under pressure.
• Detail-oriented with excellent organizational skills to manage multiple tasks simultaneously.
• Customer-focused attitude with a passion for delivering exceptional service.
• Ability to work independently and collaboratively within a remote team environment.

To apply, kindly send your application here on Online Jobs PH using the format below.

Subject: Application for Tech Support Specialist

Body:

Hello HYPR Service Team,

I am (Your Full Name) and I'm expressing my interest in the Tech Support Specialist position. I've addressed all the questions provided below to help you evaluate my suitability for the role. I affirm the accuracy of all information shared and my sincere intent to apply for this position.

1. Are you an expert in resolving issues within CRM systems?

Answer: (Yes/No only)

2. How do you approach troubleshooting CRM technical issues? Can you provide an example of a particularly challenging CRM issue you resolved?

Answer:

3. Which CRM systems do you have enough experience with to confidently address and resolve issues as they arise?

Answer:

4. We have a strict policy against moonlighting. Therefore, once hired, you should have resigned from any current employment. Is this clear to you?

Answer: (Yes/No only)

5. Provide your resume link. Make sure it is accessible on our end.

Answer:

6. Provide your email address.

Answer:

7. Provide your mobile number.

Answer:

Sincerely yours,
(Your Name)

IMPORTANT: Our operating hours are from 10 AM Eastern Standard Time to 6 PM Eastern Standard Time, Monday through Friday.

Kindly submit your application only if you are seeking a FULL-TIME position.