Client Success Manager with HR experience

Location: Remote (Philippines)

About Us:
Dextra Outsourcing Solutions, Inc is a start up company providing virtual assistance solutions, committed to delivering
exceptional service and support to our clients. We specialize in offering personalized virtual assistant services to help
businesses streamline their operations and achieve their goals.

Job Description:
We are seeking a dynamic and experienced Client Success Manager with a background in human resources to join our
team. The Client Success Manager will play a crucial role in ensuring the success and satisfaction of our clients by
building strong relationships, understanding their needs, and providing strategic guidance

Responsibilities:
• Act as the main point of contact for assigned clients, building and maintaining strong relationships to understand their
business goals and objectives.
• Collaborate with clients to develop tailored virtual assistance solutions that address their specific needs and
challenges.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify areas for
improvement.
• Proactively identify opportunities to enhance client satisfaction and drive engagement through innovative solutions
and best practices.
• Serve as a liaison between clients and internal teams, including virtual assistants, to ensure seamless communication
and collaboration.
• Provide strategic guidance and support to clients on human resource-related matters, leveraging your expertise in HR
to address their needs effectively.
• Monitor and analyze key performance metrics to track client success and identify opportunities for growth and
improvement.
• Stay up-to-date on industry trends and best practices in virtual assistance and human resources to provide informed
recommendations and guidance to clients.

Qualifications:
• Minimum of 3 years of experience in client success management.
• Strong understanding of human resource principles and practices, including talent acquisition, employee relations,
and performance management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Proven track record of driving client satisfaction and retention through proactive engagement and strategic guidance.
• Highly organized with the ability to manage multiple client accounts and priorities simultaneously.
• Proficiency in Google suite, CRM software and project management tools.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Requirements:
• Laptop specifications or personal computer
• Processor (Intel Core i3, i5, i7, i9 or AMD Ryzen series)
• Minimum of 8GB Memory (RAM)
• High-quality headset for clear communication
• Webcam for virtual meetings and collaboration
• Backup equipment to ensure uninterrupted workflow
• Internet speed minimum requirement of 50mbps

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