Client Success Manager | Account Manager

About Us:
At Buzz Digital Marketing Agency, we are dedicated to driving success for our clients through cutting-edge digital marketing strategies. As a leader in our industry, we pride ourselves on innovation, creativity, and a deep understanding of our clients’ needs. We are currently seeking a talented and experienced Client Success Manager / Account Manager to join our remote team.

Position Overview:
The Client Success Manager / Account Manager will be responsible for overseeing and enhancing the relationship between our clients and our agency. The ideal candidate will have a strong background in digital marketing, exceptional communication skills, and a proven track record of managing successful client relationships and digital marketing projects.

Key Responsibilities:
1.Serve as the main point of contact for clients, ensuring their needs and expectations are met.
2.Develop and implement strategic plans to meet client goals, improve client satisfaction, and maximize client retention.
3.Understand client objectives and develop strategies to achieve their goals effectively.
4.Manage and oversee projects from conception through to delivery, ensuring they are completed on time and within budget.
5.Utilize platforms like GoHighLevel and Upgrade to see actual info to manage contacts, campaigns, and project workflows.
6.Analyze performance data to inform strategy adjustments and report back to clients with actionable insights.
7.Coordinate with internal teams to ensure client needs are met, advocating for the client throughout the project lifecycle.
8.Utilize GoHighLevel, Upgrade to see actual info, and other digital marketing tools to manage and optimize campaigns across various channels (SEO, PPC, social media, email marketing).
9.Lead and collaborate with cross-functional teams to deliver high-quality projects on time and within budget

Qualifications:
2+ Years in Client Success / Account Management (Experience or knowledge of Digital Marketing is REQUIRED)
- Elite English Skills with minimal or no accent
- High-speed internet
- QUIET place to work (Without background noise and interruptions)
-Proven experience in a client-facing role within a digital marketing agency or similar environment.
-Strong technical skills, with proficiency in CRM and marketing automation platforms, particularly GoHighLevel, and project management tools like Upgrade to see actual info.
-A deep understanding of digital marketing strategies (SEO, PPC, social media, content marketing, email marketing) and the ability to discuss these intelligently with clients.
-Experience with analytics platforms, such as Google Analytics, to drive data-informed decisions.
-Exceptional communication skills, both verbal and written, with the ability to present complex information clearly and persuasively.
-Outstanding project management skills, with a knack for detail-oriented and adaptive project execution.
-Leadership qualities, with experience motivating teams and fostering collaboration.

Apply at Upgrade to see actual info