Client Success Agent

VIDPROS is looking for a Client Success Agent who will be responsible for responding to client inquiries and resolving issues with the help of the client success manager.


Responsibilities:
- Seek to improve customer satisfaction with each conversation.
- Address client issues and concerns promptly, while collaborating with the sales and operations teams.
- Become the go-to resource for client inquiries
- Collaborating with the sales team to provide client feedback and insight into ways to improve the client experience

Skills and Competencies:
- Extensive experience in video editing (you won't edit for this job but a deep understanding of video editing is a plus.)
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels
- Ability to work well under pressure and with a team
- High emotional intelligence and empathy skills.

System and Work Setup Requirements:
- A stable and high-speed internet connection preferably 100 MBPS or higher with backup in cases of power interruption or service provider issues
- Headset/microphone with noise cancellation and webcam at 720p or higher resolution
(preferably separate mic and wireless earphones)
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

What we offer in return:
1. Permanent work from home
2. Amazing team dedicated to helping you learn and grow
3. Salary Increase

If you think you're an excellent fit for this role. Apply through this link: Upgrade to see actual info/vidprosclientsuccessagent

Qualified candidates will be invited to an interview. We can’t wait to meet you – thank you in advance for your application!

Please apply via the form ONLY. Any other forms of communication will not be considered.