Medical Records Request Legal Operations Agent

**Who We Are**

Brolly Labs is an incubator of services, software, and AI brands. We forge partnerships with firms in e-commerce, legal, healthcare, and software sectors, offering human-centric services. Our growing team comprises customer service representatives, virtual assistants, operations experts, and IT professionals, among others.

With a substantial workload ahead as we expand rapidly, we're dedicated to recruiting only the top 1% talent, the cream of the crop—individuals who are quality-obsessed, deeply committed, and genuinely passionate about the work they do. We seek those who have both the skills and the heart to bring their A-game every single day and thrive in our ever-changing, dynamic environment.

**What You’ll Do**

We are seeking a communicative, hardworking, and highly organized Legal Operations Voice Agent with strong administrative skills. This role involves handling various tasks within a law firm, particularly managing records requests.

- Make outgoing calls to health facilities to confirm information and follow up on requests.
- Perform administrative tasks with high attention to detail and excellent organizational skills.
- Maintain a well-organized workspace and schedule, effectively prioritizing multiple tasks.
- Communicate confidently and clearly to stakeholders, ensuring effective information exchange and providing solutions.

**Who You Are**

- Experience as a Virtual Assistant (Medical VA experience is a plus, but not required).
- Background in outbound sales.
- Proven experience in high-touch customer-facing roles, such as customer service positions in industries like cable companies.
- Strong verbal communication skills; comfortable making calls throughout the day.
- Outgoing and confident; not hesitant to speak up or ask questions when needed.
- Excellent organization and multitasking abilities.
- Familiarity or experience within the legal industry is advantageous but not required.
- Experience with patient insurance verification in the medical VA industry is a plus, but not required.

**Technical Requirements**

- High-speed internet (minimum 20 Mbps or fiber connection)
- Noise-canceling headset
- Fast computer
- Power and internet backup required

**Expectations**

- Rate starts at $4 to $4.50 per hour depending on skills and experience
- Timezone: Eastern or Pacific
- Full-Time Role

**How to Apply**

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through the provided Google Form. Note that only applications submitted using the form will be considered. Thank you.

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