CSR + VA for a Small Business in Florida

We are looking for an experienced CSR to join a small handyman/home repairs team that is based in Florida, US. You will be working directly with the owner, and be responsible for the following duties:

- Receiving potential customer calls and explaining the service to them;
- Providing and negotiating customer quotations for new jobs and projects;
- Calling warm customer leads to follow up and possibly convert them;
- Recording potential and new customer details on the CRM database;
- Preparing paperwork and putting together and issuing client invoices;
- Collecting customer payments and reconciling payments and invoices;
- Assisting with other admin tasks like social media content and research.

To be considered for this role, you must meet the following criteria:

- Available to start immediately, no other commitments
- Experience working night shifts (EST time) 2+ years
- Experience working as a CSR for at least 5 years
- Excellent spoken and written professional English
- Home office: power & internet backup, noise cancellation
- Positive, proactive, resourceful, confident, full of energy
- Excellent attention to detail, reliable, trustworthy

You will be paid weekly, starting after you complete week 3, $225/week for 50 hours/week ($4.50/hour). You will be working EST hours, 8am-6pm EST.

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This is our application form for all CSR related roles, but you will be considered for this specific opportunity)

The interviews will be held tomorrow, Friday April 19th, in the evening PHT.