Full Time
$1100
30
Apr 29, 2024
We are seeking a personable and experienced CS agent to join our team as a team lead for one of our brands. In this role, you will be overseeing a CS team in a brand in the motor industry.
Responsibilities:
-Customer Support Management
-Lead and manage the CX/CS team, handling
-Ensure timely and effective resolution of customer inquiries, technical issues, and support requests.
-Lead CS tea
-Creating and updating internal flows and SOPs.
Communication Skills:
-Possess excellent verbal and written communication skills in English.
Qualifications:
-Proven experience in a customer-facing role, ideally in motor/vehicle industries.
-Exceptional leadership skills and experience managing customer support teams.
-Fluent in English with excellent communication and interpersonal skills.
-Reliable access to internet/power and can take calls throughout the day.
-Leadership traits with proactive thinking.
*Pay will be based on experience/qualification
*If possible, please include a voice recording in your proposal