CRM and Retention Analytics Specialist

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About Kitsch:

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard Upgrade to see actual infotablished in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

KITSCH is committed to creating high quality products that are effortless, elevated and easy to Upgrade to see actual infoom fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products, no matter your hair type, style, or budget.



The Role

KITSCH is looking for a highly motivated and skilled CRM and Retention Analytics Specialist to join our team. The ideal candidate will be responsible for analyzing customer data, creating targeted marketing campaigns, and implementing retention strategies to increase customer loyalty and drive revenue growth.

Location: Full-time Remote Work

Key Responsibilities:

Develop and maintain a customer segmentation model to effectively target marketing campaigns and promotions
Analyze customer behavior, trends, and preferences to identify opportunities to improve customer retention and satisfaction
Create and execute email marketing campaigns, including A/B testing, segmentation, and personalized messaging
Utilize data analytics tools to measure campaign effectiveness and provide insights to improve future campaigns
Develop and implement a loyalty program to incentivize repeat purchases and increase customer engagement
Work closely with cross-functional teams, including marketing, sales, and customer support, to ensure alignment and consistency in customer messaging and experience
Monitor and report on key retention metrics, such as customer lifetime value, churn rate, and customer satisfaction
Continuously research and implement new technologies and tactics to improve customer retention and increase revenue growth


Core Competencies and Qualifications:

Bachelor's degree in Marketing, Analytics, or related field
2+ years of experience in CRM and retention analytics
Strong analytical skills and experience working with customer data
Proficiency in data analytics tools such as Excel, Google Analytics, and CRM platforms
Experience creating and executing email marketing campaigns
Strong communication and collaboration skills
Self-motivated and able to work independently in a fast-paced environment
Knowledge of retention best practices and trends in customer engagement and loyalty programs


WHAT WE BRING TO THE TABLE...

Competitive Pay/Benefits
A dynamic team
An open mind for new ideas
Growth…growth and some more growth!


If you are a highly motivated individual who is passionate about driving customer loyalty and revenue growth through data analytics and marketing, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for growth and career advancement within our company.



Our Hiring Practices:

KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruit on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

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Please only submit your application through this link: Upgrade to see actual info