Back Office / Scheduling Coordinator

Our Company
Maid My Day is a Cleaning Company operating across Sydney, Melbourne, Brisbane and Canberra within Australia. We service the Australian Aged Care Industry by having our workers provide cleaning services for the elderly who still live in their homes. We have been operating for 16 years and we have approximately 200 cleaners working for our company.

The Role
We are looking for 1 experienced Schedulers/Rosterers to join our scheduling team and be responsible for assigning our cleaners to suitable jobs within a designated geographical area. We currently have nine full time VA's who work from their homes in the Philippines who report to our Office Staff Manager who is also based in the Phillippines. Responsibilites would include;
1. Accept and respond to orders from our Aged Care providers
2. Using your training and a list of strategies provided, select and assign suitable cleaners for new orders and team changes that are required
3. Carry out the scheduling administration tasks in our cloud based systems so that the roster appears correctly on the cleaners' mobile App
4. Communicate with the cleaners and customers to ensure our cleaners are attending their jobs and informed of changes

Skills and Experience Required
We are looking for 1 person who have 5 years of experience working in a BPO or 2 years experience in a similar Scheduling/Rostering/Appointment Setting role. The qualities we are looking for include; Someone who is organised and knows how to manage their time with the ability to develop relationships with our cleaners and our customers. As this role has a daily outcome target, experience working towards and achieving targets would be highly regarded. Being part of a tight knit team, you will feel comfortable in taking responsibility for your own work and being held accountable for meeting your KPI's. Lastly, as our business platforms are either cloud based software on google docs, experience with these systems beneficial so that you can hit the ground running.


We are looking for an individual who will be with us for a long period of time and who'll be able to help us with the next stage of our company's journey. The hours are Monday to Friday 9 am to 5 pm (Australian time). If this sounds like you, please apply to Mandy Agasino at Upgrade to see actual info and put 'Application for Scheduler' in the email Subject line.