Automation Engineer / Expert in PowerShell & API

Summary:

As an Automation Engineer, you will utilise your knowledge of Microsoft products (such as Server, Active Directory, Exchange, Word, Excel, Outlook), and PowerShell script writing skills to create quality automations that extend and improve Pia AiDesk’s capabilities.

The ultimate goal is to automate all of the IT Helpdesk requests and iUpgrade to see actual info.

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Core Responsibilities:

Create clean and concise code, that is tested before going live

Be Subject Matter Expert for the knowledge topics you are responsible for (primarily Automation Engineering covering products such as Windows, Microsoft Office, Office 365, Active Directory, Exchange,?Microsoft Teams, OneDrive, SharePoint and areas such as Desktop and Server computing, Networking, cloud computing and other areas which can be automated for the purpose of servicing IT requests and iUpgrade to see actual info)

Work on tasks assigned from Support Manager, and complete them to an acceptable level of quality and in a reasonable timeframe

Work with other engineers, to review, gain feedback, discuss, and determine the best approach to implementation for tasks for you to complete

Create documentation

Embody our core company values

Aid in the fulfilment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities

Achieve your automation goals and KPI’s

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Position Experience:

Administration and support of Microsoft Product Stack – on-prem, and cloud

MSP/Systems Engineer or equivalent Senior Service Desk support role

Strong PowerShell script writing skills

Desirable:

Programming experience

REST API experience

Python

Pia AiDesk / YAML programming

Automation platform(s)
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Critical Competencies:

Experience in a client-focused IT technical support role

Experience with an MSP preferred

Proficient in writing PowerShell scripts

Excellent communication skills, both written and verbal, being able to interact with end-users effectively

Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients

Ability to work independently, yet part of a collaborative team

Strong organisational and time management skills

Ability to prioritise and multitask in a fast-paced environment

Promote a culture of quality customer service in the organisation