Appointment Setter (Home Improvement Niche)

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TYPE OF WORK

Full Time

SALARY

$800 to $1400 USD / month. Please see job post for details.

HOURS PER WEEK

40

DATE POSTED

Apr 29, 2024

JOB OVERVIEW

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Applicants who submit via OnlineJobs.PH only will be ignored. Please submit both on OnlineJobs.PH and the link above to be considered for this position. Thank you!

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We are looking for talented, ambitious and customer centric Appointment Setters to join our growing team!

About YardReach:
• YardReach is a Business Development Agency that helps Outdoor Living Contractors (Pool Builders, Landscapers, Hardscapers, etc) scale their business. We achieve this by managing our client's Meta advertising, generating leads and converting those leads into prequalified home consultations. You can learn more about what we do at Upgrade to see actual info

• As of April 29, 2024, we have a 100% retention rate - meaning, we have not lost a client as they are extremely happy with the service we're able to deliver. This is why we're looking for talented and customer centric Appointment Setters to join the team.

• The Founder of YardReach has over 9 years of Sales, Marketing and Technology experience and has worked at large companies such as Adobe and Accenture. The Founder was an Appointment Setter in the past, therefore he greatly understands and appreciates the value Appointment Setters bring to the organization.

• The average contract value of the projects we source is $75,000! As a result, you will be a valuable asset to both YardReach and our clients.

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Job Description:
You will be one the first key hires on YardReach's most valuable team - the Appointment Setting team! This position has the opportunity to grow into a management position that will manage a team of Appointment Setters.

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Job Responsibilities:
• You will be primarily responsible to call leads generated through Facebook & Instagram and convert those leads into home consultations for our clients.

• You will convert leads into home consultations by listening to the leads' vision of their project, asking them the right questions, getting them excited to meet our client, and finally scheduling them in for a consultation via our CRM system (HighLevel)

• At times, you will communicate with our clients and action their requests (reschedule consultations, receive lead quality feedback, etc). Communication with clients will be mainly through Slack, but at times, can also be through Video or Phone call.

• You will fill out daily reports (calls made, consultations booked, etc) and share these reports with leadership. These reports are critical to ensure commissions are paid out on any consultations you book

• Attending training sessions as needed (call reviews, outdoor living project enablement, etc)

• When you're not calling leads or dealing with clients, leadership may request assistance with various admin/data entry tasks

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Soft Skills Required:
• Excellent verbal and written communication of English. This is very important for this role as you will be dealing with homeowners in the United States who will be looking to spend $75,000+ on large outdoor transformations. If you have a heavy accent, unfortunately, this position is not a good fit for you.

• Experience with cold calling leads, booking consultations, customer service, and being client facing - especially with leads/clients in the United States

• Experience being on the phone for 4 to 8+ hours a day

• Resilient personality. At times (although rare), leads might be having a bad day and may be rude to you "Please remove me from your list". If this bothers you, this position is not a good fit for you.

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Technical Skills Required:
• Excellent headset or microphone / speakers quality

• Internet download speed of at least 20 MB / 160 Mbps. Internet upload speed of at least 5 MB / 40 Mbps

• A minimum of 8 GB of RAM. 16 GB is ideal given the amount of web applications you will be using

• Understanding / experience working in the Home Improvement / Outdoor Living Niche (BONUS)

• Experience with Go HighLevel CRM (BONUS)

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When you will be working:
• We have hours available from 8am to 11:59pm Eastern Standard Time, Monday to Sunday.

• We're ideally looking for candidates who can work a minimum of 40 hours per week. However, applicants who prefer to work less/more than 40 hours a week will still be considered depending on dates / times requested.

• We can offer two work slots:
1) 8am to 4pm (8 hours)
2) 4pm to 11:59pm (8 hours)

Compensation:
• This is a contractor/freelance position with a hourly + commission pay structure.

• Monthly compensation for this position is $800 to $1400 USD / month.

• More specifically, this position starts at $5 USD / hour + $5 USD for every consultation that is booked and completed.

• We do not pay commission for consultations that have been cancelled by the lead.

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