Appointment Setter

Job Posting: Call Center Representative – HomePride Bath

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About HomePride Bath:
HomePride Bath is a premier bathroom remodeling company known for its innovative and excellent transformations. We prioritize outstanding service and unique designs tailored to meet our clients' specific desires.

Position Summary:
We are in search of a proactive and customer-oriented Call Center Representative based in the Philippines to join our dynamic team. This role primarily involves scheduling appointments for bathroom consultations, managing customer inquiries, and ensuring a smooth and efficient client experience.

Key Responsibilities:
- Handle incoming calls and respond to customer emails professionally.
- Schedule appointments for bathroom consultations based on customer requests and availability.
- Provide detailed information about our services and assist in pre-consultation preparations.
- Maintain accurate and up-to-date customer records in our database.
- Follow up with customers to confirm appointments and gather feedback post-consultation.
- Collaborate with the sales and marketing teams to enhance service delivery.
- Perform administrative duties related to appointment setting and client management as needed.

Requirements:
- Proven experience in a call center or customer service role.
- Excellent communication skills and a courteous telephone manner.
- Ability to multitask and handle a high volume of calls and emails efficiently.
- Proficient in using customer relationship management (CRM) software and other scheduling tools.
- High level of accuracy and attention to detail.
- Fluent in English with outstanding written and verbal communication skills.

Preferred Qualifications:
- Experience in the home improvement or remodeling industry is a plus.
- Knowledge of scheduling logistics and appointment setting procedures.
- Previous use of the cloud software, Five9.

Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunity to work remotely from the Philippines.
- Flexible working hours to accommodate different time zones.
- Career advancement opportunities within a growing company.

How to Apply:
Interested candidates should email their resume and a concise cover letter explaining their suitability for the role to Upgrade to see actual info with "Walk In Shower" in the Subject Line.

HomePride Bath is committed to diversity and equal opportunity. We encourage applications from all qualified individuals and aim to foster an inclusive and respectful workplace.

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This posting aims to attract dedicated professionals skilled in customer interaction and appointment coordination, crucial for facilitating efficient consultation scheduling and enhancing customer service experiences.