Appliance Repair Dispatcher / Head Admin

**Company Description**

Based in Vancouver, Canada, our family-owned business specializes in home appliance repair services. As a key player in the industry, we are recognized for our commitment to quality and our innovative approach to solving client needs. We operate in a dynamic environment where agility and personalized service are at the forefront.

**Job Description**

We are currently seeking a highly skilled Appliance Repair Dispatcher for a fully remote position that requires night-shift availability. This role demands a proactive individual who can manage both inbound and outbound leads, seamlessly coordinate service schedules, and provide comprehensive support to our technicians and clients. The successful candidate will work directly with the owner and will often need to navigate situations without predefined guidelines. If you are a problem solver, ready to engage closely with leadership to drive success, this role is for you. Working hours are from 11:00 PM to 7:00 AM Philippine Standard Time.

**Key Responsibilities**

- **Lead Management**: Efficiently process service requests, demonstrating in-depth knowledge of appliance repair techniques and industry standards.
- **Scheduling**: Optimize technician routing and scheduling using our booking system to ensure excellent service delivery.
- **CRM Administration**: Manage detailed records in our CRM, ensuring data accuracy and operational efficiency.
- **Client Relations**: Maintain strong, ongoing communication with clients, ensuring their needs are met and they are satisfied with our services.
- **Problem Solving**: Navigate challenges creatively and effectively in a small business environment where direct guidelines may not always be available.

**Ideal Candidate Profile**

- **Technical Proficiency**: Must have a solid technical background in the appliance repair industry.
- **Exceptional Communication**: Fluent in English with superior verbal and written communication skills.
- **Strong Organizational Abilities**: Capable of managing multiple tasks with great attention to detail.
- **Problem-Solving Skills**: Strong analytical and problem-solving skills to handle challenges independently.
- **Experience**: Prior experience in appliance repair dispatching or a related field is essential.
- **Direct Collaboration**: Comfortable working closely with company leadership in a small business setting.

**What We Offer**

- **Direct Interaction with Leadership**: Work closely with the company owner, influencing the growth and operations of the business.
- **Fully Remote Work**: Enjoy the flexibility of working from anywhere in the Philippines during the designated hours.
- **Competitive Compensation**: We reward our team with competitive pay and opportunities for advancement.

We invite you to join our team where your expertise in appliance repair will contribute significantly to our mission. This is an opportunity to develop your professional skills in a role that is critical to our success.

**To Apply**

Please include the keyword "25" in the age section of your application. This helps confirm your attention to detail and interest in the role. Applications without this keyword will not be considered.

Apply Here:

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