AirBnB Property and Operations Manager!

Seeking a rockstar assistant to add to our team!

About Us
My wife and I operate 11 vacation rental cabins in the Smoky Mountains of Tennessee (USA). Our vision is to create luxury experiences in the cabins for our guests and maintain the cabins to an extremely high standard. We have been operating for about three years now. We are extremely detail oriented, as every little thing counts for guest experience in our properties. We expect our teaUpgrade to see actual infombers to be as well. We have excellent ratings on VRBO and AirBNB.

The Position
Your role as Property Manger and Guest Relations Assistant will be to handle all of the day to day operations of these properties. You will be trained to the point that you understand how all of the properties operate and make key maintenance and booking decisions. You are expected to take ownership of this role with a commitment to continuous improvement. The goal is that my wife and I do not have to be very involved in the day to day operation of the properties once you are fully trained.

JOB RESPONSIBILITIES
- Communication with guests via VRBO, AirBNB, text or phone (we will provide soft phone)
*All guest messages during business hours must be responded to within 5 minutes or less.

- Management of maintenance tasks - you must carefully document maintenance issues and schedule vendors to fix them, following up to make sure it happens.

- Phone calls to schedule maintenance vendors/cleaning etc.

- Operations management -> Payment and organization of invoices. Coordination with cleaners and other vendors as necessary. Scheduling repairs between guests. Tracking & scheduling monthly property inspections and handling the issues that come up

- Working within our existing property management systems: OwnerRez, Hospitable, Pricelabs (training provided)

- While the above are some of the major responsibilities, they are not all of them. You will also need to be available during workday for miscellaneous tasks.


Job requirements in addition to the above:
- Minimum of FIVE years of experience working at a Virtual Professional
- Previous experience working for AirBNB
- Comfortable being on the phone
- Excellent (near PERFECT) written and verbal English & grammar skills
- You consider yourself very good at researching online
- Very detail oriented & ORGANIZED
- You can create organizational systems for yourself and do not need continuous direction to be successful
- Typing Speed above 45wpm
- Skilled with Microsoft office products
- Fast internet connection with reliable backup (zoom video calls will happen often)
- USB or Bluetooth headset for phone calls

HOURS
We are hiring at least two people for this job. We need coverage from 7:30am to 10pm EST Monday through Friday. 9am to 9pm EST Saturday and Sunday. Your shift will be a portion of these hours. The morning, evening, and weekend hours can mostly be done from your cell phone just responding to messages and making calls when needed. During M-F 9am-5pm you will be expected to be at the computer.

COMPENSATION
$250/week , will increase with performance.

HOW TO APPLY
DO NOT MESSAGE OR EMAIL ME THROUGH ONLINEJOBS.PH
Follow the instructions below carefully or your application won't be considered.
Take a screenshot of your onlinejobs.ph profile (showing name, DISC profile and IQ test results)
Take a screenshot of your typing test results from Upgrade to see actual info (take the 3 minute medium test)
Record a video of yourself with a max length of 3 minutes discussing: your past relevant work experience, your current employment status (do you have any clients right now?), why you left your previous position, why you're a good fit for this job


Email all of this to Upgrade to see actual info with the subject of “STR Assistant Application”