Administrative Assistant

Job Summary:
We are seeking a highly organized and dynamic Administrative Assistant to join our team. This role is crucial in supporting our operations by recruiting agents, facilitating their onboarding process, conducting training sessions, and providing ongoing support with applicant approvals and general customer inquiries. The ideal candidate will be a proactive problem solver with a strong ability to manage multiple tasks efficiently.

Key Responsibilities:

Recruiting and Onboarding: Assist in recruiting agents for our distribution network. Guide new agents through the onboarding process, ensuring they understand their roles and responsibilities.
Training: Conduct training sessions for agents to familiarize them with our product offerings, application process, and customer service protocols.
Support: Provide timely support to agents encountering difficulties with applicant approvals or other operational challenges.
Customer Service: Handle inbound calls and provide support to applicants and customers, resolving their queries and issues with compassion and efficiency.
Scheduling and Administrative Tasks: Manage scheduling for staff and training sessions, and perform various administrative duties to support our daily operations.