Account Manager (Digital Marketing)

Job Description:

An Account Manager manages the expectations and needs of both their host company and its customers. Responds to client needs, use problem-solving skills to handle issues arising between customers and internal teams, and responsible for project management.

Duties & Responsibilities:
Responsible for the following: Search Engine Optimization (SEO), Web Design and Development, Paid Ads (PPC, FB, IG, and YT Ads), and Software Services (Real Time Social, Real Time Reviews, and Real Time Chats).
Responsible for overseeing the client's accounts SEO and/or cross-channel strategy.
Reviews and continuously improves, elevates and innovates the overall campaign performance, internal processes, products, and reporting to ensure that campaigns deliver SEO-relevant outcomes.
Identifies key SEO KPIs based on the client’s business objectives.
Cross-sell and upsell opportunities within the client industry.
Communicates to clients, team, and management about strategy/project development, timelines, and results.
Handles Inbound and Outbound Calls.
Takes inquiries and requests from customers and addresses their needs.
Stays on top of accounts, ensuring they're receiving services within their budget and meeting their needs.
Meets regularly with other members of the team to discuss progress and find new ways to improve business.
Reports directly to Senior Account Manager and COO.

Qualifications:
Bachelor’s degree holder of any related course.
Must have Account Management experience and digital marketing background.
BPO and Customer Service experience preferred.
Must be FLUENT in Western English.
Preferably with previous graveyard work experience.
Must be able to work a night shift for 8 hours, Monday-Friday EST.
Must have the following: a. Own computer unit; b. Stable postpaid internet connection and backup; c. Backup power supply.

Job Type: Full-time
Salary: Php45,000.00 - Php70,000.00 per month
Benefits:Work from home