Account Manager - Customer Service

Job Title: Account Manager for a Fulfillment Center

Location: Remote

Hours: Full-Time, 8 AM to 4 PM EST

About Us:
We are a dynamic fulfillment center committed to providing seamless and efficient services to our business clients. Our goal is to ensure the smooth operation of our clients' supply chain and logistics needs with our state-of-the-art fulfillment solutions. As we continue to grow, we are looking for an Account Manager to join our team, someone who is dedicated to offering top-notch client support and maintaining strong client relationships.

Role Overview:
As an Account Manager, you will be the primary point of contact for our business clients, responsible for assisting them through chats and emails. You will address their queries, provide solutions, and maintain a positive experience throughout our partnership. This role demands a high level of proficiency in English writing, the ability to work in a fast-paced environment, and exceptional computer skills, especially in navigating CRM systems.

Key Responsibilities:

Provide timely and effective assistance to business clients via chat and email.
Update and maintain client records in our CRM system with high accuracy.
Understand client needs and offer solutions or direct them to the appropriate department.
Monitor client satisfaction and work towards enhancing their experience with our services.
Collaborate with other teams to resolve client issues promptly.
Stay informed about our services and updates to offer accurate information to clients.
Requirements:

Proven experience as an Account Manager or similar client-facing role in a fulfillment center or logistics company.
Strong computer literacy and experience working with CRM systems.
Proficient in English writing and communication.
Ability to respond quickly and manage multiple chats and emails simultaneously.
Reliable high-speed internet connection to ensure availability during US business hours (8 AM to 4 PM EST).
Excellent problem-solving skills and the ability to work independently.
A positive attitude and the ability to maintain professional relationships with clients.
What We Offer:

Remote work opportunity allowing you to connect with our team and clients from anywhere.
Competitive salary and performance bonuses.
A supportive team environment where growth and learning are encouraged.
The chance to be a part of a growing company and make a significant impact on our clients' success.

How to Apply:
Please fill out this application form: Upgrade to see actual info
After reviewing, we will contact you on Skype to chat with you. Please be available during US business hours to accept chat and speak with us.

We are looking forward to hearing from you and potentially welcoming you to our team!