Account Manager

Position Title: Account Manager
Monthly Rate: Starting at $2500 - can go higher depending on experience
Work Hours: 8am to 5pm Pacific Time, Monday - Friday
Company Industry: Third-party administration of employee benefits
Work Set Up: Remote

We're looking for someone who can fully dedicate themselves to this role and not take on additional responsibilities or double jobs. No outsourcing too, please.

Job Overview:
- Seeking an energetic Account Manager with a minimum of 10 years of account management experience.
- The ideal candidate values client satisfaction and excels in communication.
- While expertise in marketing and account management is necessary, industry-specific background isn't mandatory.
- Core duties include nurturing relationships with insurance brokers and employers, and collaborating seamlessly with internal teams for top-tier service delivery.

Primary Responsibilities:
- Serve as the main point of contact for brokers and employers, ensuring their needs are fully addressed.
- Collaborate closely with internal teams (sales, marketing, operations) to ensure client goals are met.
- Provide regular updates and reports on project progress and performance metrics to clients.
- Identify opportunities for additional services to existing clients and ensure timely resolution of client requests.

Candidate Requirements:
- At least 10 years of experience in marketing and account management, with a strong grasp of marketing principles.
- Previous experience in client-facing roles, preferably within a B2B environment.
- Excellent written and verbal communication skills in English.
- Proficiency in communication and collaboration tools like Slack, Loom, and Zoom.
- Adaptability and the ability to thrive in a fast-paced, dynamic work environment.
- Exceptional organizational skills with the ability to handle multiple tasks efficiently.
- Strong problem-solving abilities and a proactive approach to overcoming challenges.

How to apply?
Record a video of yourself answering the questions below. Introduce yourself before answering the questions. Up to 5 minutes of response time per question so the final video should be no longer than 15 minutes.

1. Can you describe a situation where you had to handle a challenging client request or issue? How did you approach the situation, and what was the outcome?
2. Collaboration is crucial in this role. Can you share an example of a successful collaboration you had with internal teams to deliver exceptional service to a client?
3. Client satisfaction is a key focus in this position. How do you ensure that you maintain strong relationships with clients while also meeting their evolving needs and expectations?

Please send the link to your video and attach your resume with the subject "AM Application | [Your Name]" to Upgrade to see actual info be advised that the application deadline for this position is April 28, 2024. We will begin conducting interviews starting next week. Thank you for your interest, and we look forward to reviewing your application.