Project Coordinator [Full-time, home-based]

Organisation: EthnoLink Language Services
Position Duration: Permanent Full Time
Location of Head Office: Level 1 / 501 Church Street, Richmond, Victoria, 3121
Location of Engagement: Home-based, Philippines
Reports to: Operations Manager

About the Company
Founded in 2011, EthnoLink Language Services is a leading translation service provider in Australia. We work with over 500 translators across over 100 languages to deliver high-quality translations.

Position Overview
As a Project Coordinator, you will be responsible for overseeing translation projects from end-to-end, on time, within budget and to the highest standards. The role will involve daily interaction with clients, translators and our operations team to ensure that our translations department runs smoothly.

Why work with us
As a small company, operating out of our Richmond office, conveniently located just a few minutes from East Richmond Station, our location is unrivalled. Our culture is cool, relaxed and focused on getting things done. We have experienced unprecedented growth over the past 18 months as we've expanded our team to 18 young, enthusiastic and passionate teaUpgrade to see actual infombers including many based in the Upgrade to see actual info this role, you will get to work closely with the translation department and learn how to manage translation projects from start to Upgrade to see actual infovelop excellent project management skills in a fun, fast-paced environment, with a growing company. If you share a passion for the language industry, this role is for you.

Responsibilities
Project Coordination
• End-to-end project coordination of translation projects, including identifying clients' requirements & project scope, providing quotes using our Quoting application and managing deadlines.
• Provide assistance to the quality management process, including proofreading documents.
• Use appropriate tools and systems to analyse files and prepare them for translation, convert and publish translated files.

Customer Service
• Handle web, email (G Suite) and phone requests from new or existing clients, including handling incoming enquiries from internal and external stakeholders.
• Live chat support for prospective and current clients (Zendesk Chat)

Record-keeping & Reporting
• Accurate and timely entry of project data in our operational systems (Excel Live) to track project coordination tasks
• Entering contractor bills in Xero (accounting software)
• Produce high-quality reports for management and the Upgrade to see actual infosired Skills & Qualifications
• At least 1 – 3 years of experience working in the translation and localisation industry is preferred.
• Operations or project coordination experience
• Ability to work autonomously and in a small team
• Strong communication skills, both written and verbal
• Well-organised and detail-oriented
• Passion for languages; bi-lingual or learning a 2nd language
• Familiarity with current technologies, like desktop sharing, cloud services and VolP
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• High proficiency with Google Suite Applications and Microsoft Office
• Excellent time management skills
• Exceptional interpersonal and communication skills, capable of working well with different personalities.

For interested applicants, please fill out the online application form: Upgrade to see actual info.