Client Care Specialist

We are dedicated to transforming people's lives through our educational and change-oriented products. Our goal is to assist our clients in achieving specific and meaningful results. At our core, we are a dynamic and driven team that thrives on efficiency and prompt execution. That's why we are seeking a special individual to join us.

Currently, we deliver our products through online membership websites and live events streamed across Australia, New Zealand, and the United States.

We are looking for a full-time Client Care Specialist who can work on a rotating night shift roster. This role involves providing support to our new clients and assisting with general delivery operations.

Key Responsibilities:

* Actively engage in a high volume of outbound care and booking calls, emails, social media interactions, and requests for
coaches.
* Take the initiative in making follow-up calls.
* Effectively communicate with internal stakeholders to ensure timely and professional fulfillment of customers' needs.
* Resolve customer issues promptly by investigating and addressing them.
* Collaborate with internal teams to provide solutions and deliver exceptional service.
* Support Live Events and Training initiatives.
* Proactively work towards and exceed individual KPI targets.

The Ideal Candidate:

* Detail-oriented: You possess a strong attention to detail and value adherence to schedules and timelines.
* Customer-focused: You genuinely enjoy engaging with customers, providing empathetic support, and achieving the best
possible outcomes for them.
* Highly organized: You excel at managing multiple teams and their specific goals and objectives.
* Outcome-driven: Meeting deadlines and delivering results are of utmost importance to you.
* Flexible and versatile: You are open to assuming various roles and responsibilities as needed.
* Thrives on winning: You are motivated by success, take pride in your work, and consistently strive for excellent results.
* Values making a difference: Contributing to something meaningful and impactful is significant to you.

Skills and Experience:

* Customer service and night shift experience is essential.
* Strong attention to detail with demonstrated problem-solving skills.
* Excellent written and verbal communication skills.
* Quick learner who can adapt to new concepts, conduct proofs of concept/value, and propose effective solutions.
* Capable of balancing and aligning diverse needs and priorities of business stakeholders.
* A true team player who can work independently when Upgrade to see actual infosktop PC Requirements:

* Processor: 1Ghz-2Ghz
* RAM: 1GB
* Virus and spyware protection software with a working firewall.
* Required software programs: Microsoft Office (Word and Excel) and/or Adobe Acrobat Reader.
* Preferred: Fiber internet connection with reliable and fast speed.
* Minimum internet speed: 10 Mbps download and 1 Mbps upload per person working from home.
* Good audio setup.

Benefits & Culture:

* Remote work opportunity.
* Inclusive, passionate, hardworking, and high-performing team culture.
* Full-time position, mainly Monday to Friday, with a flexible weekend schedule.
* Competitive salary package in AUD for the right candidate.
* Bi-weekly salary payments directly to your bank account.
* Observance of public holidays.

If this description resonates with you, please send your resume and a 1-minute video expressing what you love about service delivery to Upgrade to see actual info the subject line, write: 'I AM YOUR CLIENT CARE SUPPORT!'