Technical Support &Voice support (for Water timer)

Schedule: Full-time, 6 days a week

***Note?Please ensure the stability of both the internet and power supply, with at least one backup network available.

Responsibilities:

Respond promptly to customer inquiries via chat, emails, inbound and outbound calls
Maintain a positive, empathetic, and professional attitude towards customers always
Troubleshoot and solve various problems of customers in the installation and use of garden irrigator systems
Identify and troubleshoot the root cause of the garden irrigator system issue
Ensure customer satisfaction and provide professional customer support
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop
Communicate with customers through various channels
Provide feedback on the efficiency of the customer service process
Identify opportunities to upsell additional services and/or Cartrack's software applications to clients

Requirements:

Minimum of 2 years of technical support experience for water timer or flow meter
Nitec/Diploma/Bachelor Degree in any field
Minimum of 3 years of customer service experience
Proficient in English
Excellent communication and interpersonal skills
Hands-on and positive attitude
Team player with a high level of energy and ability to work independently
If you are passionate about providing exceptional customer support and have experience in technical support for garden irrigator systems, we encourage you to apply for this exciting opportunity! We offer a competitive salary package, ongoing training, and opportunities for growth and development within the company.

To apply, please send your resume and a cover letter detailing your relevant experience and qualifications. We thank all applicants for their interest, but only qualified candidates will be contacted.