Car Rental Assistant

Job Summary:
The Car Rental Assistant will be responsible for providing excellent customer service to clients, managing rental reservations, and ensuring rental vehicles are clean and in good condition. This role requires interaction with customers in person, on the phone, and through email, as well as daily coordination with other members of the rental company staff.

Responsibilities:
- Respond to customer inquiries in a professional and timely manner, providing information on rental rates, vehicle availability, and rental policies and procedures
- Assist customers with rental vehicle pick-up and drop-off, ensuring all required documentation is completed and rental agreements are signed
- Process rental reservations, including verifying customer information and payment details, scheduling pick-up and return times, and assigning rental vehicles
- Manage rental agreements and billing, including collecting rental fees, processing payments and refunds, and resolving any billing disputes or errors
- Collaborate with other rental company staff to manage vehicle inventory, track maintenance and repairs, and resolve any operational issues that arise