IT Documentation Specialist

About MyAmazonGuy:
MyAmazonGuy is a growing digital marketing agency with more than 300 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace that everything on Amazon is taken care of.

My Amazon Guy Core Values:
Learning: Never-ending acquisition of knowledge and skills.
Eagerness: To get started. Keenness. Bias for Action.
Tech Savvy: 55+ WPM, loves new tech, numbers analytical person, quick Upgrade to see actual infoputer running Windows or macOS with dual monitors.
Strategic Communication: Develop a plan (verbally, written), deliver it effectively, follow through, and show results
Get On Base: It doesn’t have to be a home run, just get on base.

Job Description Summary:

The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs), creating flow charts, and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation.

Primary Responsibilities:

Identify the need for, and create documents related to IT systems and processes
Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security
Write SOPs to ensure processes are well documented
Create flow charts and other visuals to improve readability
Review and monitor documentation for accuracy and changes as needed
Respond promptly to requests for updates or new documents
Stay up to date on IT system processes and trends


Qualifications:
1+ years of experience in a similar role
Bachelor’s degree in IT, computer science, or other relevant fields
Exceptional communication capabilities, both written and verbal
Ability to multitask and prioritize
Proven ability to understand and write technical documents
In-depth knowledge of IT systems and processes
Proficient with Microsoft Office, G Suite applications, and computer security systems
Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
Expert in problem-solving, critical thinking, and an understanding of complex system dependencies


Expectations:
40 hours a week, 8 hours a day
Permanent WFH setup
The work schedule is in Eastern Standard Time (Monday to Friday only)
A dual Monitor setup is required (at least 8GB of RAM)
Must have at least 25 MBPS internet speed


To Apply: Kindly visit Upgrade to see actual info/jobs and fill out the application form. Do not forget to take the 5min culture index survey. Thanks!