Retention Specialist

Cactus Credit is a large financial technology company based in Vancouver, Canada. We're looking for a Retention Specialist to join our team in the Philippines.

You should have experience in sales or retention as you will be responsible for convincing clients to remain with the program, through providing information and persuading the client of the positive benefits.

Who You Are:
You have significant previous experience in a retention/sales capacity utilizing the telephone and email as the primary means of communication.
You have excellent communication skills and command of the English language.
You articulate a strong presence on the phone that is confident, yet personable.
You are a disciplined and focused individual who is motivated to reach daily targets.
You thrive in a fast-paced, team-based environment.


What You Bring:
Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills.
Attention to detail and high level of accuracy.
Strong organizational, time management skills, and the ability to prioritize Upgrade to see actual infoputer literacy, Salesforce experience is an asset.
Excellent customer service skills
Strong conflict resolution skills
Ability to remain calm and professional in stressful situations
Excellent attendance record.


Job Duties:
Attending to inbound and outbound calls, emails, and text messages (majority of the work will be inbound calls)
Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
Finding and implementing the correct solution for each client. Whether it is simply adjusting a payment date, processing an early payment or re-structuring the program, you will need to thoroughly listen to each client and find the best solution.
Helping each customer understand their financial circumstance, and how the program will benefit and help them to achieve their financial goals.


Assets:
You have a detailed understanding of the Canadian credit system.
2+ years in retention and sales experience, preferably in a BPO/financial institution.
Relevant post-secondary experience

This role offers a competitive salary and the opportunity to work in a pleasant environment with a great team. This position is to commence as soon as possible after the selected candidate has been hired.

Please get in touch with us if you have any questions: Upgrade to see actual info