Office Admin for US-based DOG TRAINING company

OFFICE ADMIN (Location: DAVAO CITY – ON-SITE WORK)

Duties & Responsibilities
Maintaining the productivity and quality of company operations by:
> Monitoring and implementing standard operating procedures.
> Communicating & controlling correspondence within the office.
> Communicating & controlling correspondence with clients and dog trainers.
> Preparing contracts, receipts & invoices.
> Regularly report to the operations supervisor to maintain office and call standards.
> Monitoring & responding to all messages from clients.
> Assigning client leads to dog trainers & monitoring their progress for a high closing/conversion rate.
> Keeping dog trainers updated on their schedules and messages for the day.

Background & competencies we’re looking for:
> Must live in Davao City and is willing to work on-site.
> Must be willing to work FULL-TIME from 9:00 am to 6:00 pm EST and comfortable working with a screenshot tracker.
> Experience with call handling in a BPO environment/call center is a plus!
> Experience with using Customer Relationship Management software and office communication software.
> Relevant experience in using QUICKBOOKS is a plus!
> Strong verbal & written communication skills in ENGLISH are required.
> Proven ability to work with minimal supervision.
> Strong problem-solving and critical-thinking skills.
> Love for dogs is a Plus!