(Japanese Speaking) Customer Service Representative

Acts as a front line of support for clients and suppliers and ensures concerns are properly attended to and resolved with urgency.

A successful customer service representative puts a high value on customer satisfaction and retention. They should be a clear communicator who convey enthusiasm while being knowledgeable, professional, and adaptable.

Location:
Upgrade to see actual infopensation in line with local market rates.

Duties:

*Confirm hotel bookings and ensure the right hotel has been booked by the supplier
*Monitor fresh desk tickets for incoming emails and issues
*Attend to incoming calls for customer issues, coordinating between supplier and client
*Submit daily customer service report on activities performed according to template
*Any other ad hoc tasks assigned


Attributes:

*Speaks fluent English and JAPANESE
*3-5 years experience in Customer Service Operations
*Owns a laptop, has broadband connection, and noise-cancelling headphones
*Has a conducive working environment with no disturbance
*Familiarity with MS Word, Excel, and a quick learner when it comes to various applications and databases. All candidates will be trained on company's custom applications
*Has to be able to work under pressure and hit target set during the shift


*Preference will be given to candidates who can start immediately