EXPERIENCED TELEMARKETER with CSR Experience

EXPERIENCED TELEMARKETER with CSR Experience

Tailored Canvases is a fast-growing, remote-first company with 35 employees and counting.
Our goal is to become the #1 canvas home decor provider in the US.
With over 100,000 Families served, we are continuing the mission to bring cherished memories to life and have them proudly displayed in American homes - we're passionate about this stuff!

Adopting an open-door policy, our egos are basically left at the door so we can fast-track our career goals.
Join our team of A-players and let's celebrate that professional growth on our next company vacation
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As a TELEMARKETER at Tailored Canvases, you'll be part of an all-Filipino CS team working towards one goal - Ensuring Customer Upgrade to see actual info's up to us to educate customers on the value of having personalized wall art and work to ensure that their individual goals with Tailored Canvases are met!
You are empowered to manage customer experience, relationships, and satisfaction across the different touchpoints of our customers' journey.

This role may focus on some or all the accountabilities below:

Key Responsibilities:
- Identify and Take care of Customers' needs from Inbound/Outbound Calls
- Answer Issue-specific Tickets via Email/Messaging Platform
- Customer Data Integrity Management, enforcing company’s policy, Ensuring compliance
- Building strong relationships and creating partners (customers) for life
- Understand customer’s issues and drive resolution and improvements
- Critical to the success of this role is to demonstrate strong Customer Language Proficiency, Empathy, and experience in managing Customer Success.

You:
- have an experience in e-commerce
- have a High English Proficiency
- have Strong Communication and Influencing skills for customer conversion
- have the Demonstrated ability and commitment to building Customer Success
- are Knowledgable about Customer-Centric Approaches
- have Great Attention to detail when dealing with Data Management and a high focus on Compliance
- have a Scrappy mentality — we wear many hats and are willing to get our hands dirty
- are Not afraid to address challenging issues directly, with compassion
- Adaptable nature and the willingness & ability to shift strategies on a dime to meet the end goal
- are able to spot new opportunities for sales leads
- are comfortable with radical transparency
- are Humble and Honest

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