US Real Estate CS Specialist (Supervisor level)

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This is a remote position.

A. ABOUT EXTEND YOUR TEAM

Who Are We?
Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!

At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.

We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.

How are we different?
Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
No Ghosting - We do not ‘ghost’ you and not pay
Monthly Support - We will check in with you regularly to make sure you are successful
Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

B. ABOUT THE ROLE
Our Ideal Candidate
You are a highly-organized and detail-oriented professional who excels in handling administrative responsibilities such as calendar, task and email management, call handling, database management, and document preparation. You take pride in your attention to detail and your ability to identify any foreseeable issues and propose viable solutions. You are a confident and excellent communicator who is not afraid to ask questions, share ideas and express suggestions for the continued success of the organization.

Expected Work Hours and Timezone
You are expected to work during US business hours following the Property Manager’s schedule. You are also expected to work on occasional weekends when there is a time sensitive matter.

As a General Virtual Assistant, you will provide excellence by:
Performing an array of administrative tasks from answering email correspondence, answering calls from vendors and tenants, scheduling appointments, following up on the status of work orders, updating meeting agendas, and taking notes during meetings

Acting as a point of contact and filter between tenants, supers, and vendors

Opening and closing work orders, following up to ensure they are completed

Helping improve current processes through the creation of SOPs and process documentation for increased efficiency throughout the organization.

Data entry into Google Spreadsheets and software from leases

Assist with screening tenants and draft lease from template for approval

Managing multiple projects and tasks across programs and functions and keeping communication lines open to address roadblocks and challenges real time.

Updating a weekly to do list and following up to ensure tasks are complete

Monitor compliance issues and work with the property manager to resolve

Performing additional tasks as may be assigned that could cover various functions like researching new vendors, checking leases for accuracy.



Requirements
At least 5 years of experience as a Property Manager, Real Estate GVA/CS, or similar role for US account
Must have a neutral accent

Proven experience organizing and directing multiple projects and tasks.

Experience using several web-based project management tools such as Asana, Slack

Experience with Yardi, RentCafe, On-Site, Canopy desired but not required

Experience with word-processing software, spreadsheets, and CRMs

Knowledge of online calendars and scheduling.

Excellent phone, email, and instant messaging communication skills.



Benefits

What’s in it for you? These amazing benefits / perks await you!

As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.


Enjoy HMO after your first month, no need to wait for 3 months or 6 months!

Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!

Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter

Be there with your family & loved ones in crucial times - whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!

Get paid on US Holidays when your client's business is closed



Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):


Celebrate your special day with a delicious Red Ribbon birthday cake

Discounted monthly rate in Gold’s Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)

Free Eye Check-Up and discount on selected items in Sarabia Optical

Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)

Discount codes from Grab

As we continue to grow. more benefits are being planned to be rolled out soon!