Work in the comfort of your home! Homebased Customer Service Representatives NEEDED for US eCommerce Brands!

We are a fast-growing E-Commerce brand with a lot of opportunities, looking to bring on the best in class customer service agents to help handle inbound Emails, Live Chats, Social media Comments etc.

JOB RESPONSIBILITIES:

-Represent our brand well across all customer service channels!
-Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls.
-Work independently; manage time and multi-task.
-Communicate regularly with, the team, and management using Slack and Email
-Convey solutions and ideas that will improve our business and customer service experience!
-Attend teaUpgrade to see actual infoetings to check in with fellow teaUpgrade to see actual infombers and management

QUALITIES WE ARE LOOKING FOR:

-A team player who is hard-working, positive, and open-minded
-Passionate about helping others
-Passion for learning and self-improvement
-Committed to working in a long-term position with a lot of growth potential
-Someone who is able to work with minimal supervision and still do great work
-Willingness to learn and improve their skills
-Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other teaUpgrade to see actual infombers.
-Someone who is willing to go the extra mile for our customers
-Someone who is solution-driven and provides suggestions whenever they have questions
-Someone who does not make excuses and takes ownership of their actions
-Someone who is willing to accept constructive feedback and improve to be a better version of themselves


QUALIFICATIONS:

-A minimum of 1 year of Customer Service Experience preferred
-Strong communication skills - both written and verbal
-Strong use of grammar
-Critical thinking skills
-E-Commerce Experience is a PLUS!
-Reliable Internet Connection (Backup ISP is also required!)
-Reliable Working PC
-Experience using Shopify/ Amazon is a plus but not required.
-Experience using Gorgias, Zendesk, Freshdesk, Intercom, Re: Amaze or other customer service helpdesks is a plus but not required.
-Must be able to communicate via Zoom Video, Phone, Slack, and Email.
-Phone, Email, LiveChat, and SMS Support are a plus!
-Exceptional Time Management and Organizational skills
-Available for Full-time positions only

Perks & Benefits

Salary - $4USD/hr Voice & $3USD/hr Non-Voice
PTO
HMO Health Insurance + Dental Coverage Via MaxiCare
Permanent and full-time #WorkFromHome Set-up

Why join us?

We're one of the fastest-growing e-commerce brands on Shopify.
Extensive job Stability with multiple customer service positions available
Work with a collaborative team and environment
Tons of opportunities for internal expansion on the team (Team Lead, Trainer, Etc.)


How To Apply:

1. To apply, Copy & Paste the following link to your web browser:
Upgrade to see actual info/cs-application-link

2. Upload your Cover Letter, Resume and submit the application to the best of your ability.