Team Leader (with BPO experience)

Vitawerks, Inc is a technology and services company helping solve the staffing issues plaguing the healthcare industry. We use technology to help healthcare providers find the best opportunity. We help Healthcare Facilities easily fill available shifts with higher productivity and no administrative burden.

We are looking for an experienced Team Leader to join our team and lead a group of professionals. As a Team Leader, you will be responsible for overseeing and coordinating the daily activities of the team, ensuring that all tasks are completed in a timely and efficient manner. You will also be responsible for providing direction and guidance to all members of the team, as well as monitoring their performance and providing feedback.

The duties for the Team Leader will include allocating resources, formulating policies, coordinating business operations, monitoring and motivating staff, ensuring good customer service, improving administration processes, hiring employees, identifying business opportunities, and addressing any customer concerns. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

Your responsibilities will include (but not limited to:)

- Lead and motivate a team of professionals
- Monitor and review project results on a regular basis to ensure quality assurance
- Develop strategies to improve customer service, quality control, safety protocols, etc.
- Identify areas for improvement in processes and procedures
- Ensure compliance with company policies
- Coordinate with other departments to ensure smooth operations

Qualifications

- Proven experience as a Team Leader or similar role in a BPO setting
- Knowledge of industry standards and regulations
- Detail-oriented and proficient with Microsoft office and Google Suite
- Good communication skills, excellent telephone presence, and creative thinking
- Self-Starter with willingness to learn


BASIC SALARY = Up to PHP 35,000 (depending on experience)


Process:
- To apply for this position, kindly fill out the online application form:Upgrade to see actual info
- Application Review
- Initial screening via google meet
- Pre-Final & Final Interviews
- Contract & NDA Signing
- WELCOME TO THE TEAM!