[Long Term] English Customer Service / Technical Support, 8 Hours a Day

~Top Pay to Top Talents! ~

WHO WE ARE:
Nonda, is a platform for smart hardware. Our company was founded in 2014 in Mountain View, CA by several big fans of the Internet of Things. Our vision is simple: to become the leader of premium Upgrade to see actual info 2015, nonda won "The fastest growing startup" and "The best 10 smart hardwares" from SVACE and SVIEF, respectively; and in early 2016, two of nonda's products, ZUS smart car finder & USB car charger and Hub+ won iF design Awards.

TALENTS WE ARE LOOKING FOR:
We're looking for extraordinary Customer Service / Technical Support Agents who can work independently, care about our customers and find the problem then solve it efficiently. Someone who can learn and improve quickly. We create the best environment for everyone and you need to show your performance to catch up with the team. Long-term and reliable talents ONLY.

Job Responsibilities:
- Handle customer's emails and phone, orders and show your care to our customers
- Problem-solve customer issues and manage follow-up communications with customers efficiently
- Actively improve processes without having being asked to do so
- Build and maintain strong positive sentiment between nonda and our customers
- Will need to work overnight and weekends shifts.
- 5 days a week, 8 hours a day, a potential for growth within the company based on performance

Job Requirements:
- Excellent English writing and proofreading skills are a must
- 1 years of experience working in customer service
- 1 year of experience working in E-commerce company
- Experience using Zendesk/Shopify is a plus
- Proficiency in Microsoft Word, Excel, Powerpoint
- A fan of smart technology or consumer electronics is a plus
- Good problem-solving skills and Excellent communication skills are required
- able to understand customers demand and use soft skills to fulfill customers needs

8 Hours/Day, Pay is USD $400/month + Bonus ($100-$200) based on performance issued once a month

Please include your CV with your application, share it via Google Docs or Upgrade to see actual infot following instructions will cause the application to be ignored. Thank you.