Social Media and E-Commerce Assistant

I am running a US based e-commerce and brick and mortar jewelry company, and I am looking for someone to assist my marketing manager as well as managing aspects of our Shopify website. Our headquarters are in Colorado, USA, which is 14 hours behind the Upgrade to see actual info order to enable close collaboration with the rest of the team, the successful candidate’s workday will initially partially overlap with the working hours of our executive team in Colorado (ideally from 8:30am – 2:30pm MT; 10:30pm – 4:30am Philippines). Moving forward, you would be able to have much more flexibility in terms of hours and would only need to overlap about 1 – 2 hours of our workday. I am looking for someone who is confident in:

- Growing social media channels (organically)
- Liaising with customers and answering queries through DMs, emails and comments.
- Being extremely detail oriented, accurate, communicative and trust-worthy.
- Computers in general and can follow detailed instructions to upload content onto our website without errors and following several steps per product.
- Writing copy/messages in grammatically correct, polite English. This is a must since individual will interface directly with clients.

RESPONSIBILITIES:
1) WEBSITE
- Uploading content for new jewelry collections via Shopify.
- Uploading other miscellaneous content for specific categories on our Shopify website.
- Adding pages: we will provide the content and you will create the graphics via Page Fly app.

2) SOCIAL MEDIA MARKETING ASSISTANT
- Scheduling prepared posts & stories and engaging with audience on Facebook, Instagram and Pinterest.
- Engaging with customers and other social accounts to grow social media presence.
- Posting consistent content across all social platforms from our Planoly account at a specific date/time.
- Creating a presence on Pinterest by uploading content in the appropriate way.
- Liaising with customers on all social accounts.
- Taking content and creating reels/posts following all of our brand guidelines from the marketing manager.

3) EMAIL MARKETING
- Sending out emails that are prepared in Klaviyo on a specific day/time.
- Using templates to mimic and execute emails.

4) GRAPHIC DESIGN
- Creating aesthetic and on-brand graphics using Canva, Photoshop or In design
- Seasonal graphics for new collections via Canva
- Creating look books via Canva

5) VIRTUAL ASSISTANT
- Looking over my emails each morning and flagging important emails.
- Researching hotels, flights, Airbnb accommodations for upcoming trips.
- Researching other miscellaneous things as they arise for me personally or for my jewelry business.

Looking to start off with 10-15 hours per week with the intention to increase over time. I am looking for someone that our business can grow with quickly and there will be additional seasonal work at peak times with plenty of notice.

I am looking for someone who is able to think independently as well as follow precise instructions and is willing to provide opinions and insights into marketing strategies and offer recommendations for improvements. You must be extremely detail oriented and trust worthy.

Please provide any evidence of past experience including social media posts, reels, graphic design, data entry, Shopify specific experience, copy-writing and interacting with customers.

If you are interested in this role, please apply here. Applications in DM’s will not be accepted:

YOUR MAIN RESPONSIBILITIES / TASKS
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INITIALLY:
• Posting prepared content onto our social media channels and engaging/communicating with our clients and target brands via Facebook and Instagram.
• Creating graphics and graphic design materials for use online and on our social accounts.
• Uploading content to the back end of our website following several precise steps.
• Personal assistant responsibilities, including flagging important emails, booking trips and researching various things.
• Fully understand and adhere to all Facebook, Instagram and Pinterest Terms of Service and Advertising Guidelines.
• Supporting and communicating with the team to ensure we are all coordinated.
• Administration and recurring daily tasks.
• Other tasks as directed and as you are given more responsibility & show ambition.
• Being the best at what you do and achieving your goals.

DOWN THE ROAD:
• Researching and creating engaging, interesting content that will help improve our engagement rate over time. All content will go through the marketing manager initially.
• Write captions for the posts and schedule through Facebook and Instagram.
• Analyzing the data to find opportunities for improvement and implementing any findings.

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REQUIREMENTS:
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- High speed, reliable internet.
- Fluent, excellent written English (This is very important.)
- Eagerness and ability to learn quickly.
- Extremely organized and able to fluidly move around from one document/program to another quickly, efficiently and without errors.
- Attention to detail
- A minimum of 2 years experience with Canva, In design or Photoshop, Shopify, Klaviyo and Planoly.

Application Directions:
Deadline to apply is October 9, 2022. Applications will be considered on a rolling basis. To apply, please submit your current cover letter and requested items, indicating the position title “Virtual Assistant" in the subject line to Upgrade to see actual info your submission to the "Director of Recruitment".

Please also include a cover letter (maximum one page) explaining your interest in this role and send us screen shots of communication you’ve had with customers via social media (for a paid role).
Please answer the following questions:
1) List the three things, in order of impact, that you would bring to ASJD to take us to the next level.
2) Why do you think you are the right fit for the job?
3) What professional achievement are you most proud of that is relevant to this role?
4) What hours would you be available to work relative to Colorado's time zone? Applications that do not precisely follow the above requests will not be considered.
5) What areas are you lacking in order to fulfill this role?

***APPLICATIONS THAT DO NOT PRECISELY FOLLOW THE ABOVE REQUESTS WILL NOT BE CONSIDERED.