Client Success Manager

Crisp Learning Technologies is a growing online consulting and education company that also has a SAAS division. We are looking for someone who is looking for a long-term position and is willing to grow with us.

Our core values are: (Attach Core competencies)
Each day we give it our all, we are kind, honest, ethical, respectful, patient, hardworking, and do all we can to help others as well as improve the company.

We aim to be the best in our industry and have the best customer experience. We are looking for a highly motivated customer service specialist to help us achieve this goal.


Responsibilities:

As a Client Success Manager or Customer Service Specialist in our company, you will be responsible for managing a certain number of clients’ accounts. You will be the first point of contact for them and will make sure that they are always updated with the latest developments in their business creation process.

Your main responsibilities will be:

Maintain solid customer relationships by handling questions and concerns with speed and professionalism. For this, you will need to manage a ticketing Inbox through HubSpot CRM.

Proactively reach out to your designated clients every week to provide them with an update. You will be using Asana to post weekly updates and send important files to the clients.

Resolve customer complaints, manage database records, and draft status reports on customer service issues. We use Airtable to keep track of the progress of our clients. You will be required to log a status report every time you interact with a customer.

Effectively communicate with teaUpgrade to see actual infombers to make sure your clients are moving forward. Our main communication channel is Slack.

Ability to have ZooUpgrade to see actual infoetings with your clients when needed and professionally manage questions and concerns, explain processes, and de-escalate issues.
Skillset Required:

• Strong communication skills both written and verbal.
• Strong decision-making, problem-solving, and critical thinking skills.
• Strong de-escalation skills
• Sound time-management and organizational skills.


Highly experienced with the following systems: (Preferred)
Asana
HubSpot
Airtable
Google Drive
Slack
Zoom
Calendly


Questions:

Are you available full-time (40 hours per week)?
What is your hourly rate?
Describe your recent experience with similar projects
What is your experience with the previously mentioned systems?
Are you familiar with how Amazon FBA works?
Are you looking to work full-time and grow with a passionate hardworking company?