Virtual Assistant / Customer Service Representative

We are an established Escape Room & Bar Operator based in Australia. We are looking for an energetic, dedicated and hard-working virtual assistant and team player. If you are looking for a new challenge where the customers are excited to be thrilled and entertained - come and join our fabulous team.

A few important questions are required listed in the "Application Questions" section at the end of this advert. Due to the overwhelming number of applicants, incomplete applications will not be considered.

[ Responsibilities]
• Creating designs for marketing materials and promotions (Canva & Adobe Illustrator);
• Creating Content For Social Media and Email Marketing Campaigns (UseInbox);
• Responding to reviews across multiple platforms (Google, Facebook and Upgrade to see actual info);
• Manage Business Listings (Google, Facebook, TripAdvisor and more);
• Receiving and answering customer enquiries by telephone, email and social media platforms;
• Create, Change & Manage bookings, Create Gift Vouchers (Resova) and provide/follow up on payments/invoices (Xero);
• Database Management for emails and files (EDMs, CRMs, Bookings Management, Google Drive);
• Assisting with the On-boarding of staff (Deputy)
• Liaising with internal and external stakeholders in a clear, concise, friendly and professional manner;
• Being an active and communicative team player, liaising openly with the Australian based Management team; and
• Providing administrative support to the Management team when required.

[ Required Skills & Experience]
• A patient and calm temperament to handle high volume enquiries, disputes and emergency scenarios;
• Passion and drive to provide the highest level of customer service;
• Comfortable communicating with a diverse range of people. Able to be understood and to understand the needs of others;
• Able to spot and fix problems before others have even realised there may be one. Able to use your own initiative and solve problems in innovative ways;
• Possess the ability to plan, organize, and effectively present ideas and concepts;
• Excellent overall professional writing skills in a number of different styles/tones;
• Active and flexible learner with a desire to understand the forces at play for any challenge;
• Proven ability to meet deadlines and work accurately at pace;
• Proactive with strong interpersonal skill and detail-minded;
• Hard working and Positive work approach;
• Have a strong interest for Escape Rooms;
• Strong Knowledge of Digital Marketing and Online Marketing;
• A minimum of 2 years Call Center/ BPO experience, must be with the same company;
• 1 year experience with intermediate Google/Microsoft Suite Skills required (Word, Excel & Drive), Trello, Slack, Resova is a plus.
• 1 year experience with WordPress / Squarespace / Adobe Illustrator / Canva preferred (not essential); and
• University degree in Marketing, Communications, Business, IT or other relevant disciplines preferred (not essential).

[ Hardware Requirements ]
• Reliable Laptop (with camera) and readily available working backup computer (at least Core i5 / Ryzer 5 Processor, 8GB RAM/higher)
• Internet connections
o [ACCEPTED] DSL/Fiber/Cable (please provide screenshot)
o [NOT ACCEPTED] LTE / Broadband / Pocket WiFi / Mobile data / Canopies
• Quality Over-Ear headset with noise cancellation

[ Hours of Work, Pay & Benefits]
• Work remotely approximately 24-40 hours per week during AU Business Hours (Mon,Wed-Sat 10AM-2PM;3PM-7PM AEST/AEDT equivalent to 8AM-12PM;1PM-5PM Manilla Time)
• We are looking for an individual to become a member of our tight knit team. We offer attractive packages including annual 13th-month bonus, Paid national PH holidays, annual performance-based salary increment.

[ Hiring Process ]
• Send your application for review and tell us why you feel you are right for the job. We want to see your resume and your answers to the questions listed in the "Application Questions' section below.
• We will get in touch if we like your profile we will request for you to complete Psychometric and arrange a Skype Video Interview.
• If we are both happy, then you will provide references and we will do our checks.
• We will provide you with an employment contract and your first month will be a trial

[ APPLICATION QUESTIONS ]
Your application must answer the following questions and without this information, it cannot be considered.
1. Why would you like to join our team?
2. Have you worked as a VA before?
3. Please provide details about your computer equipment, broadband and headset (we may ask for additional evidence) as listed in our job requirement?
4. Please provide a copy of your resume and personality test results (Upgrade to see actual info)
5. Please provide details of any experience you have with: Customer Service, Email Marketing & Social Media Management

Applicants who are not invited for an interview within four weeks may consider their applications unsuccessful.

Personal data collected will be used strictly for recruitment purpose only.

Thank you for your time and we look forward to reviewing your application.