Technical Support Specialist (EST Timezone Required)

Job Title: Technical Support Specialist
Compensation: $1,200/mo
Location: Virtual
Timezone: EST

Intro:
Social Good Software's mission is to help Arts & Culture organizations focus less on tech problems and more on their cause. We accomplish this in two ways. First by delivering an amazing product and secondly by delivering outstanding service to our customers. This opportunity encourages growth with a possible promotion to Sr. Technical Support Specialist.

About the Job:
We’re hiring a Technical Support Specialist to work with us and deliver amazing results to our clients. As our Technical Support Specialist, you will work with us to support our existing customers and be responsible for the following tasks:

* Work hand to hand with our implementation specialist over zoom in the EST timezone
* Answer questions over email and chat for our clients using Helpscout
* Resolving tickets and escalating requests up to the implementation specialist
* Act as the initial point of contact for all support questions
* Assist in creating training materials over video and written form
* Resolve technical issues using critical thinking skills

Requirements:
As the title says, we’re looking for a “Technical Support Specialist” and this doesn’t mean anybody… You must satisfy all of the following requirements to be considered for this job:

* Work with our customers in EST timezone (REQUIRED all other applicants will be rejected)
* Creatively solve problems without being told how to
* Proven track record that you’re able to troubleshoot and resolve problems on your own
* Knowledge of Helpscout or other ticketing systems
* Professional written and interpersonal skills
* Ability to prioritize and manage several milestones and projects efficiently
* Accept constructive criticism and customer feedback
* Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

How to Apply:
To apply for this job, please send over a brief 1-2 sentence description about why you believe this job is for you. Please confirm that you meet all the requirements and send as much proof as possible to back it up. Finally, why should we hire you over all the other applicants? You must include "Social Good" in the title of your email otherwise, your application will be ignored.