Salesforce Administrator (Philippines Only)

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Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer teaUpgrade to see actual infombers:

a commitment to personal development,

guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

team building events, team lunches/ happy hours, and work from home Fridays (once we return to the office),

a supportive, caring environment dedicated to continuous learning and growth.

Summary:

We are looking for an experienced, well rounded Salesforce Admin to work alongside our US Sr. Salesforce Administrator. You will be working full-time in graveyard shift. Must have exceptional organizational skills and strong communicator with keen attention to detail.

TeaUpgrade to see actual infombers well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Most importantly, we’re looking for candidates who are quick-thinking, patient, positive, and thoughtful.



Requirement:

Minimum of 2 yrs Salesforce administration experience
Certified Salesforce Advanced Administrator
Extensive experience executing Salesforce setup administration and enhancements
Advanced experience with Salesforce including, omni-channel and live chat
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities
Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
Solid background with customer service support, handling/managing tickets
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
Excellent oral and written communication skills
Ability to handle and prioritize multiple critical projects with high attention to detail
Driven, proactive, and has a sense of urgency
Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
Experience with Jira is a plus
Experience with enterprise databases and SQL, including Microsoft SQL Server is a plus
Understanding of US Real Estate is a plus


Responsibilities:

Providing daily support and administration of Salesforce, users and processes through iUpgrade to see actual info management tool including user licenses assignments, bulk data updates, quick fixes
Gathering, documenting, and analyzing business requirements
Developing high level and detailed design documentation
Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
Analyzing root cause of iUpgrade to see actual info reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
Performing systems monitoring and health checks and release updates
Documenting and prioritizing numerous tasks, projects, and training
Handling and recording all work items in Jira and related systems including configuration changes
Monitoring, implementing, and improving data quality and integrity
Understanding, maintaining, and updating system interface requirements
Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
Tracking and communicating system changes, enhancements, issues, and status to users
Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts


System Requirements:

Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
Ram should be at least 8 gig with 100 gb Free disk space
USB headset with noise canceling feature
At least 10 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)


Shift Schedule: 9AM - 6PM Pacific Standard

Rate: starts at PHP 60,000

MAGIC WORD: YLOPER



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