Rostering Specialist

Key responsibilities include

Develop and maintain strong relationships with clients and candidates
Place new and existing candidates into work placements
Contribute towards the growth and development of new business via reverse marketing initiatives
Effectively manage operational administration, including daily inbound and outbound client and candidate calls, database updates, etc.

Heads up to Roster team:

Informing roster team the new client’s location, special needs and start date, to allow enough time to locate suitable care workers as needed and set up the roster for the client.

Handover to the relevant accommodation/Home

Informing the relevant Accommodation/Home with the arrival of a new client. Allowing them enough time to prepare.
Handing over assessment, care/support plan and any other documentations to ensure the ongoing quality of care meeting the client’s special needs.


About you
Strong client service and relationship management skills
Contact Centre experience highly regarded
Exceptional communication skills, written and verbal
Ability to work autonomously, as well as part of a team
Strong organisational and time management skills
Intermediate PC literacy- MS Office
Focused on achieving targets within key deadlines
Healthcare, NDIS and/or rostering experience will be highly regarded