Low Code Road

Technical Support Advocate

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TYPE OF WORK

Full Time

SALARY

TBD

ID PROOF

70

DATE POSTED

Dec 21, 2022

JOB OVERVIEW

About Us
On the Low Code Road team, we help leaders leverage their time by providing low-code solutions that enable them to streamline their processes, quickly gain the information they need to make effective decisions, and take back time to live their life on their own terms. To do this, we leverage low-code solutions including TrackVia; one of the most-trusted platforms for anyone looking for a better way to work.

TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia’s bullet-proof cloud-based technology — and they love getting the industry’s best customer experience every step of the way.
Job Description
As a Customer Support Advocate your primary activities are supporting our customers via video and email. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems.

If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you’ll love this job!

Job Responsibilities:
Provide customer training and online product demos
Problem solve customer issues
Help customers set up views, charts and dashboards
Provide product support via video and email

Requirements:
Technology enthusiast
Analytical problem solving skills
Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
Excel power user
Professionalism: promptness, attention to detail, organization
Bachelor Degree is preferred


Salary & Benefits
Salary is dependent on experience
You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

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SKILL SUMMARY
Customer Service & Admin Support
Tech Support
English
Translation
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