Student Services Administrator

Job Summary
- Assist international students, international agents, US schools, and internal staff, operate a successful student exchange program.
- Regular communication will be phone and video calls, group chat, and email.
- Process student applications and communicate progress with international agents.
- Work with all parties to resolve problems students encounter while on the program.
- Maintain clear and complete records of student issues and the final resolution in the online system.
- Include the words “go zapp” in your response email for this job
- Book student insurance and monitor enrollment status.
- Help with financial and compliance audits
- Answer after-hours emergency calls

Requirements
- Excellent English - Level C2
- Telephone Communication
- Video Communication (Zoom, Skype, etc)
- Must have a reliable computer with mic and camera
- High-Speed Internet Access
- Proficient with Gsuite (Google Docs, Sheets, Gmail)
- Must pass a background check