Business Analyst / Data Analyst

The Business Analyst is responsible for assisting with efforts to support data driven decision making at both the tactical and strategic levels for all areas of the company as well as providing a great customer and employee experience by effectively managing the order and fulfillment process to meet customer expectations.

Responsibilities:
- Works as part of the Operations team, providing high-level support to internal and external customers on order life cycle from approving, confirming, procure, fulfill and delivery of the order
- Provides excellent levels of customer service and maintain high levels of customer satisfaction on order fulfillment and delivery
- Completes order reviews and provides timely reporting of discrepancies until resolved.
- Acts as expert in systems supporting order accuracy, completeness, pricing alignment, order structure, and logistics support
- Provide ERP (NetSuite) and CRM (Salesforce) support, administration and improvements - across all functional and technical areas
- Collaborates with internal developers and external vendors to optimize existing or new integrations
- Reviews, analyzes, recommends and implements ways to improve systems to make business processes more efficient
- Assists with developing dashboards and trains others to be more self-sufficient
- Partner with internal teams to identify opportunities for process improvement and simplification
- Records information and ensures quality of data in ERP and other internal systems that support
sales, production and financial management
- Creates various order reports and analyzes data trends and sales
-Works closely with Procurement on timely inventory forecast and replenishment planning
- Creates documents for processes and procedures in operations
- Assists with research and requirements gathering for new initiatives
- Maintains and updates all documentation (programs/procedures) needed for day to day operations
- Researches and resolves issues or problems
- Complete additional project as assigned

Requirements:
- Bachelor’s degree preferred
- Minimum 3 years of relevant work experience, at least 1 year of data analytics experience
- Strong business analysis skills such as documentation, process flows, and communication skills required
- Highly organized, detail-oriented and able to manage/execute multiple projects simultaneously.
- Working knowledge of NetSuite ERP, records updating, dashboard management, saved searches, reporting and workflows is preferred
- Working knowledge of CRM, Salesforce preferred
- Strong Excel skills (able to create reports, pivot tables, vlookups)
- Ability to cultivate relationship and work collaboratively with all level of employees and organizational customers
- Strong quantitative, analytical and technical aptitude skills
- Ability to work under pressure, meet deadlines and be accountable for performance
- Ability to multitask, build relationships, and work independently
- Organized, detail oriented and strong time management skills needed
- Able to evaluate situation and make appropriate decisions

Technical Qualifications:
- Familiarity in a scripting language (PHP, Python, etc..) - Preferred
- Familiarity in a data modeling/self-service BI software platform (Tableau, Looker, etc.) - Preferred


Schedule: Monday to Friday, 8:30 AM to 5:30 PM Pacific Time
Salary: Starts at $1500/mo
- HMO Coverage (Philcare, 150k MBL) within the month
- US Holidays Off
- 10 days of PTO per year
- Permanent WFH