Technical Support Consultant

Mail Blaze is an Email Marketing Campaign Solutions Company based in Cape Town, South Africa, that is looking for a smart and talented Technical IT Support Technician to handle incoming support requests, remotely. The candidate needs to be self-motivated and have a real passion for technology and development. This is a technical position, thus knowledge and skill in MySQL, HTML, and CSS are non-negotiable.

- You need to handle online and email support for both South African Clients as well as International Clients.
- You will also need to handle call support and do Video Call onboarding as well as training Clients.
- Diagnose customer issues.
- Log and keep records of bugs/issues.
- Sort out any issues the client may have.
- Work closely with the South African team to solve any issues.
- HTML & CSS, SQL experience, and knowledge are a must.
- Development experience is a must.

You need to be enthusiastic, proactive, friendly, helpful and have excellent written and spoken communication skills in business English. The ability to develop basic HTML/CSS web pages and mailers is a must An understanding of databases and especially MySQL is a must. This position requires Technical knowledge in servers, databases as well as coding, so prior technical experience is a non-negotiable aspect.

This position is to work Monday to Friday 10 AM - 8 PM SAST +2.