Cloud Support Engineer

MedSpecialized, Inc. is looking for a Cloud Support Engineer (Level 1)!



General Description: The Cloud Support Engineer is responsible for maintaining cloud computing systems. The bulk of the work involves assessing systems to identify potential weaknesses or problems, determine when something isn't working, as well as take steps to correct the problem. They upgrade software and hardware systems in order to ensure optimal performance and prevent system issues. They may also provide technical support to customers who are having issues with the system.



?Work Schedule and Arrangement: 11 PM - 8 AM PHT; Office-based Setup



Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu



Responsibilities:

Provide support in troubleshooting concerns brought up by current clients.
Assist with preventive maintenance of current servers.
Assist with the setup and migration of clients.
Contribute to the improvement of the current infrastructure.


Requirements:

BS Graduate in any Technology related course (Computer Engineering, IT, Computer Science)
Must have good English communication skills
Work experience with servers is an advantage
Knowledge of servers, networks, client-server systems, and firewalls
Windows Server knowledge is a plus
AWS or VM ware or Nutanix certified is a plus
Customer Service experience is a plus
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work in our office at Cebu IT Park
Willing to work during holidays and weekends


Salary and monetary benefits (in PHP):

Monthly salary of 25,000 - 30,000
New hire bonus of 5,000


Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free AUpgrade to see actual info insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)


Our Recruitment Process:

Candidate Application Form
General Assessment
Initial Interview (Virtual)
Final Interview (Virtual)
Job Offer
Training


Disclaimer for salary ranges: Salary ranges may not be applicable to Upgrade to see actual infopending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.



PRO TIP: prepare for that interview and impress the hiring managers!



For more information about our company, visit our website: Upgrade to see actual info