Operations Associate

Job description: Operations Associate
(with the experience, drive and ability to move into a Senior Operations Associate role)

About the Job
I run a professional translation services company – Upgrade to see actual info which involves providing translation services to companies in the legal, medical/healthcare, government and mining/engineering industries. We have a database of approximately 1,200 translators that supports our translation needs.

As the business continues to grow, I am seeking an experienced Operations Associate who is pro-active, responsive, outstanding English and communication skills both in speaking and writing and ideally is experienced with supporting a growing business. You must also have a keen interest in languages and be willing to own and see through every task.

The majority of the role will be project management (handling our projects behind the scenes) AND quality checking of documentation prior to returning translations to clients. You must have an exceptional eye for detail. You will also be required to assist in an administrative capacity as required and be okay with undertaking tedious tasks as well as important Upgrade to see actual infoitially a priority for the role will include documenting processes (SOP’s) clearly for the running of the business. Ideally experience would be preferred with creating SOPs. As such, the successful candidate will need to shadow the business owner and then create processes to be placed in Notion (our company intranet) once approved.

The ideal candidate should:
• Have a minimum of five years experience in a similar role
• Have extreme attention to detail – this is not negotiable
• Have fluent English including excellent writing, grammar, spelling and formatting.
• Be extremely organised
• Ideally have prior experience working for a translation services provider or have a very keen interest in languages
• Know how to manage / nurture clients and have proven experience in this capacity with corporate clients
• Be highly communicative/responsive
• Enjoy being busy, learning and being proactive
• Be experienced managing projects using online project management software
• Have strong communication skills and be responsive

I will need your support with the following:
• Manage and monitor Linguistico translation projects
• Administration assistance – help with preparing / formatting documents for translation. Must be a whizz in Word and have extensive experience.
• Sending invoices as projects are completed
• Assisting in following up outstanding invoices
• Check and answer emails, according to instructions / process manual.
• Quality checking of documentation before returning to client / editor of English.
• Initially the role may be more of an administrative role. This will be whilst you prove you can step up into the Senior role which will also involve managing clients / providing quotes etc
• Carry out research for our business – such as providing ideas for newsletters that are relevant to the industry.
• Assistance with sourcing new translators - NAATI certified or Professional translators based globally (databases that can be searched)
• Assistance with cleaning up current translator database – updated rates / services / still translating and entering in new translators as suitable resumes are received
• Experience with preparing SOPS via Loom and LUpgrade to see actual info
• Assist with managing my Linked in account and growing my contacts (through proven process)

I will be very happy to mentor this person in the role as they prove themselves.

The successful candidate will also receive HMO coverage through Maxicare