Virtual Motorcycle Service Advisor

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TYPE OF WORK

Full Time

SALARY

$600/month

ID PROOF

60

DATE POSTED

Sep 12, 2022

JOB OVERVIEW

Welcome to Venom Motorsports !

We are a fast growing Online motorcycle and Powersports company with a lot of opportunity, looking to bring on the best in class customer service agents to help handle inbound Emails and action tickets in our ticketing system!

JOB RESPONSIBILITIES:?
Represent our 3 different brands well across all customer service channels!
Create solution-based emails, and live chat messages in response to customer tickets/inquiries.
Watch Videos that our customers send us and diagnose problems with their motorcycles/ATVs
Troubleshoot with them over the phone/email so they can use their product.
Make recommendations and communicate with our parts team to ensure correct parts are sent out.

Work independently; manage time and respond to tickets in a timely Upgrade to see actual infomunicate regularly with, team, and management using Slack and Email and Ticketing system (Zendesk)
Convey solutions and ideas that will improve our business and Customer Service Experience!
Attend meetings with teaUpgrade to see actual infombers and management to discuss performance.

Qualifications:
- Customer Service Experience
- Zendesk + Shopify Experience
- Strong Email and Phone skills - advanced level english


To Apply;
Please send a message with "Venom Virtual Mechanic" in the Subject Line
Go to our website and locate the tire size of the Venom X22 125cc
Let us know the first thing you would check if your gas Motorcycle doesn't start in the morning.
Please let us know how much motorcycle experience you have

SKILL SUMMARY
Customer Service & Admin Support
Tech Support
English
Writing
Office & Admin (Virtual Assistant)
Email Management
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