Looking for a Level 2 IT Systems Engineer

*WE ARE STILL HIRING*

Benefits –
80,000 PHP per month
13-month pay
Fixed Dayshift
PERMANENT WFH
HMO after 6 months
$500 AUD bonus for each MS exam passed

Duties and Responsibilities
- Customer Facing Role – you will be required to call clients and provide remote support as well as call clients regarding products and services
- Taking ownership of issues, and seeing to their resolution either by yourself or via appropriate escalation
- Communicating with the team and the client as to the status of issues and effectively remediating issues
- Improve product knowledge on a variety of products offered to our clients
- Troubleshooting and Support to multiple clients on a broad spectrum of solutions
- Document all ticket and project work including accurate timekeeping.
- Act as a point of escalation for junior engineers and have a mentoring role with them
- The role is technically challenging and will involve liaising with customers and vendors via email and phone
- Other ad-hoc tasks as required
- Running daily backup reports
- Managing auto-generated customer tickets
- Ensuring timesheets are filled in as work is done
- Answering the phones
- You must pass 2 MS exams within 6 months of starting ($500 x 2 AUD bonus) and pay a review

Requirements
• At least 6 years of experience in the IT industry looking after Small and Medium-sized networks with at least an MCP.
• Must be fluent in English, both written and oral skills along with good demonstrable troubleshooting capabilities
• The role is technically challenging and will involve liaising with customers and vendors via email and phone
• Familiarity with ConnectWise Automate, Manage and Control products highly regarded
• Organizational and Time management skills are highly regarded
• Must have a cheery personality with lots of enthusiasm
• Creative troubleshooting skills
• Experience with the following technologies:
o Microsoft Server 2016/2019
o Office 365 Platform
o Linux - Nice to have
o Windows 10
o Microsoft Hyper-V
o Exchange 8763-3485
o Active Directory/Group Policy
o Remote Monitoring & Management Tools eg Manage & Automate
o Well-developed UTM/Router/Switch/Network planning/configuration/troubleshooting
o Experience with various Backup technologies (Storage Craft, Windows Backup, VEEAM, etc.)
o Familiarity with various Anti-Virus software (BitDefender, Sophos, Malwarebytes etc)
o Documentation skills
o Power BI
• Willing to work full time 8 hours a day - AEST Time zone
• Willing to work after hours
• Comfortable with using Hubstaff for time tracking.

Our Values
Fun – We should all have fun whilst at work.
Learning – Learn something new every day.
Ownership – act like an owner and take ownership of spuplv.
Ibymunication – open and honest communication.

Our Company
We are a fast-growing company with teams in the Philippines and Australia serving a range of Small businesses with IT and marketing solutions. Our team of 15 owns has customers in 6 countries and has built a range of digital assets, some with over $25,000,000 in revenue and some with over 200,000 visits per month.

Hiring Process:

- Please send your CV/Resume to fjnotsmxiwy@ohuzebhporlujhf.emc.ww.
- Respond to our HR team's screening questions.
- Await an invitation to a preliminary interview.
- The second interview is the next step.
- The final phase is a technical evaluation.
- Previous applicants need not to apply.