Company Support Specialist

The Company Support Representative supports company teaUpgrade to see actual infomber by answering and helping RPM teaUpgrade to see actual infombers if they have any problems or concerns while they are on the job. Process any maintenance orders, prepare correspondences and fulfill teaUpgrade to see actual infombers needs to ensure teaUpgrade to see actual infombers are being productive. The target is to ensure excellent service standards and maintain high customer satisfaction to all of our customers by providing support to the RPM teams

Please apply online at:

royalproperty.management/company-application (copy and paste)





Responsibilities: ·

Ensure teaUpgrade to see actual infombers are starting their shifts on time and with everything they need
Resolve any problems or issues by clarifying any teaUpgrade to see actual infombers issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare shift end reports
Manage incoming calls
Meet personal/team goals as given
Inform teaUpgrade to see actual infombers of weekly
Identify and assess teaUpgrade to see actual infombers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of interactions, process and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage teaUpgrade to see actual infombers
Resolve complaints via phone, email, or text
Greet team warmly and ascertain problem or reason for calling
Answer questions as needed
Work with the customer service manager to ensure proper service is being delivered
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies
Answer and give phone interviews for new hire applicants
Provide new hire applicants with proper documentation and the steps for being hired by RPM
Provide follow up on new hire applicants
Provide team onboarding assistance to new hires
Work company "24-hour on-call rotation" with other employees – the expectation to answer and respond to all calls accordingly

Competent Statements:
Ability to accept responsibility and account for his/her actions
Ability to pay attention to the minor details of a project or task
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Ability to exhibit a cheerful demeanor toward others
Dependability, trustworthiness, and the ability to display loyalty or duty to the employer.
Qualifications Requirements:

2 to 5 years of experience in customer service
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent;
Track record of over-achieving quota

Job Type: Full-time